OizyOS unifies the operator desktop, workforce management, intraday control, and event monitoring — with AI in the loop. Native end-to-end, or overlaid on your existing stack.
A composable platform you assemble for your operation. Use the modules you need, plug in the ones you already have, ship custom modules of your own.
Every interaction, every queue, every workflow in a single tab. Calls, tickets, events, knowledge — surfaced contextually so operators never alt-tab to find what they need.
Forecasting, demand modelling, scheduling, adherence, intraday control — built in. Use it end-to-end, or overlay it on your existing WFM stack.
Push events from any upstream system into one normalised queue. Configurable event types, real-time triage, SLA timers, escalation workflows.
Classification, next-best-action, coaching signals, anomaly detection. Configurable autonomy: AI assisted, blind review, or fully autonomous per workflow.
Live dashboards, SLA tracking, agent performance, executive reporting. The picture leaders need without waiting for a BI sprint.
Multi-tenant isolation, role-based access, encrypted secrets, immutable audit trails. Built compliance-aware for ISO 27001 and SOC 2 Type II alignment.
Run the built-in WFM, ticketing, communications, and reporting stack from day one. Forecasting, scheduling, intraday, leave, adherence, performance — everything in one tenant-aware platform.
Keep your existing WFM, telephony, CRM, ticketing, monitoring. Connect them via the admin connector catalogue. Operators get a single workspace. Leaders get unified reporting. AI gets full context.
Start with a trial, scale into Professional when you outgrow it, move to Enterprise when procurement asks. Annual contracts available on every tier.
For evaluating the platform with a small team
Core operator workspace and reporting for small contact centres
Full WFM, AI assistance, and operational intelligence for scaling teams
For multi-site, multi-program, and regulated operators
All plans include multi-tenant isolation, RBAC, audit logging, and ISO 27001 / SOC 2 aligned controls.
Get a sandbox tenant running in minutes, walk through the operator workspace, plug in a couple of integrations, and see whether the platform fits the way your operation actually runs.